PRIVACY POLICY

1. Overview

The clinic is committed to protecting the privacy and confidentiality of all personal and health information in accordance with applicable privacy laws, including the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal information.

2. Information We Collect

We may collect personal information including:

  • Name, date of birth, address, phone number, and email address

  • Appointment and booking details

  • Medical history and health information relevant to your care

  • Payment and transaction details

  • Communication history with the clinic (e.g. emails, SMS, phone calls)

3. How We Collect Information

We may collect personal information when you:

  • Book an appointment online, by phone, or in person

  • Complete intake or registration forms

  • Communicate with the clinic

  • Attend appointments and receive care

  • Interact with our website or booking systems

We may also collect information through secure third-party systems used for appointment booking, scheduling, or communication.

4. Use of Your Information

Your information is used to:

  • Provide safe and appropriate healthcare services

  • Manage appointments and scheduling

  • Communicate with you regarding your care or bookings

  • Maintain accurate clinical records

  • Process payments for services provided

  • Meet legal and professional obligations

5. Disclosure of Information

Your personal information will not be shared with third parties without your consent, except where:

  • Required or authorised by law

  • Necessary to provide your healthcare (e.g. referral to another practitioner with your consent)

  • Required for administrative purposes using secure service providers (e.g. booking or communication systems)

We do not sell or rent personal information to third parties.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored in secure electronic systems and/or physical records. Access is restricted to authorised personnel only.

7. Access and Correction

You may request access to your personal information held by the clinic.

If you believe any information is incorrect, you may request corrections at any time.

We will take reasonable steps to update or amend records where appropriate.

8. Communication

The clinic may contact you regarding appointments, treatment updates, or administrative matters via phone, email, or SMS.

9. Third-Party Services

We may use secure third-party providers for services such as:

  • Appointment scheduling and booking systems

  • SMS or email communication systems

  • Payment processing services

These providers are required to handle your information securely and in accordance with privacy standards.

10. Website Use

When you use our website, we may collect basic information such as browser type, device information, and website usage data to improve performance and user experience.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact the clinic directly.